1. Introduction
AskAI ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including our AI-powered chat assistant platform.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services. Your continued use of AskAI following the posting of revised Privacy Policy means that you accept and agree to the changes.
2. Information We Collect
2.1 Information You Provide
- Account Information: Email address, password, name, and profile information when you create an account
- Communication Data: Messages, conversations, and chat history with our AI assistant
- Project Data: Information about projects, notes, and documents you create or upload
- Payment Information: Billing address, payment method details processed securely through third-party providers
- Support Communications: Messages sent through our support channels, feedback, and suggestions
2.2 Information Collected Automatically
- Device Information: Device type, operating system, browser type, and device identifiers
- Usage Data: Pages visited, features used, time spent, and interaction patterns
- Location Data: IP address and approximate geographic location
- Cookies and Tracking: Cookies, pixel tags, and similar technologies to enhance your experience
- Performance Data: Error logs, crash reports, and performance metrics
2.3 Third-Party Information
If you authorize integration with third-party services, we may collect information from those services with your explicit consent.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing, maintaining, and improving our Services
- Processing transactions and sending related information
- Sending transactional and promotional communications
- Responding to your inquiries and providing customer support
- Personalizing your experience and customizing content
- Analyzing usage patterns to improve our platform
- Detecting and preventing fraud and security issues
- Complying with legal and regulatory requirements
- Aggregating data for research and analytics
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share information in the following circumstances:
- Service Providers: Third-party vendors who assist us in operating our website and conducting business
- Business Transfers: In connection with merger, acquisition, or sale of assets
- Legal Requirements: When required by law or to protect rights, safety, or property
- Your Consent: When you explicitly authorize sharing with specific parties
- Aggregated Data: Non-identifying, aggregated information for analytical purposes
5. Data Security
We implement comprehensive security measures to protect your information, including encryption, secure authentication, and regular security audits. However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
We use industry-standard SSL/TLS encryption for data in transit and employ encryption at rest for sensitive data. Access to your information is restricted to authorized personnel only.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: The right to access personal information we hold about you
- Rectification: The right to correct inaccurate or incomplete information
- Deletion: The right to request deletion of your information
- Portability: The right to receive your data in a structured, portable format
- Objection: The right to object to processing of your information
- Restriction: The right to restrict processing in certain circumstances
To exercise any of these rights, please contact us at privacy@askai.com with your request and proof of identity.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, remember preferences, and analyze usage patterns. You can control cookie settings through your browser, though this may affect functionality.
Types of cookies we use:
- Essential Cookies: Required for platform functionality
- Performance Cookies: Help us understand how you use our Services
- Functional Cookies: Remember your preferences and settings
- Targeting Cookies: Used for personalized advertising (with consent)
8. Children's Privacy
Our Services are not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete such information promptly. Parents or guardians who believe their child has provided information to us should contact us immediately.
9. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence, which may have data protection laws different from your home country. By using our Services, you consent to the transfer of your information to countries outside your country of residence.
10. Data Retention
We retain personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. You can request deletion of your account and associated data at any time. Some information may be retained for legal, accounting, or legitimate business purposes.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
Email: privacy@askai.com
Mailing Address: AskAI, Inc.
123 Innovation Street
San Francisco, CA 94105
United States
Response Time: We will respond to privacy requests within 30 days
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any material changes by posting the updated Privacy Policy and updating the "Last updated" date. Your continued use of our Services constitutes your acceptance of the revised Privacy Policy.